Please contact us if you have any questions. Contact info in the footer at bottom of this page.

By scheduling and/or paying for any service or product offered by the Balanced Living Institute, LLC, through one or more of the Balanced Living Institute’s Service Outlet, (Service Outlets as used in this document include; the Balanced Living Institute, LLC., Melissa Kitto, Richard Lassiter,,,,, and direct communication with Melissa Kitto or Richard Lassiter in any fashion, including but not limited to, email, telephone, electric messaging or social media) you are attesting that you have read this legal disclaimer and these terms of service.

Further, you attest that you understand and willingly enter into and accept the following:

  1. You are 18 years of age or older.
  2. As these services are spiritual in nature, it is not possible to prove accuracy or correct information. 100% accuracy is not guaranteed.
  3. Any information, communication, consultations, online course, information product and/or live event with Melissa Kitto, Richard Lassiter and via a Service Outlet are for educational, spiritual and entertainment purposes only.
  4. No consultation or information provided by a Service Outlet is intended to, nor should it ever, take the place of processional services including, but not limited to, medical, legal, financial, business and/or psychological counseling.
  5. Melissa Kitto, Richard Lassiter and their Service Outlets accept no liability and/or responsibility for any actions and/or decisions any client chooses to take or make based on his/her consultation or course participation.
  6. You agree to absolutely indemnify and hold harmless any Service Outlet, their heirs, relatives, agents or assignees in perpetuity and throughout all known and unknown universes.
  7. Copyright and confidentiality laws apply. You agree you will not publish, display, share, distribute and/or archive any material, photo, content, etc. without express written permission from Melissa Kitto, Owner and Publisher.
  8. Social Media:
    You may share service content and videos on appropriate social media outlets (Facebook, Instagram, Twitter, Pinterest, Linked in) as long as appropriate attribution is given. For permission to share my content on other venues please contact Melissa Kitto via email.
  9. Payment Policies:
    Readings and consultations are paid for in advance. Once payment has been received, an appointment will be scheduled.
    Sessions may be cancelled with a 100% refund if the cancellation is in writing and with 48 hours notice. Sessons may be rescheduled without penalty.
    After a session is completed, no refunds are offered for readings/spiritual coaching/spiritual consultation sessions. You are paying for the consultant’s time, not the information, and once time has been given it cannot be returned.
    Each of our online courses and products has a different refund policy, please refer to the Service Outlet’s sales page for that information.
  10. All services and products offered by a Service Outlet are for entertainment purposes only.
  11. You have had the chance and taken the time to ask any and all questions, you fully understand and, of your own free will, agree with these terms of service.